Date of implementation: 13/08/2024
1. No Returns and No Refunds:
Once a product/service/subscription is purchased from our websites (www.experient.co.in, stemul8.com, live.stemul8.com), it is considered final, and no returns, refunds or cancellations will be accepted. We encourage customers to carefully review their orders before completing the purchase.
2. Replacement for Damaged or Defective Products:
If any parts of the product are found to be broken, damaged, or not functioning properly, the customer must report the issue to our customer service within 7 days of receipt of the product. Upon verification, we will replace the damaged or defective parts at no additional cost to the customer. The customer is required to provide sufficient evidence of the damage or defect, including photographs and a detailed description.
3. Reporting Procedure:
To report a damaged or defective product, customers must contact our customer service team at [contact information], providing the order number, date of purchase, and a description of the issue. Claims made after the 7-day period will not be eligible for replacement. Any product that needs to be returned needs to be handed over to our logistics service provider in a condition as close to one in which it was delivered to you. You are obligated to provide back the product along with its original packing.
4. Limitation of Liability:
Our liability is strictly limited to the replacement of the damaged or defective parts as described in this policy. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product.
5. Amendments to Policy:
We reserve the right to amend this Return and Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.
6. Contact Details:
Experient Science Labs India Private Limited
60, Purva Parkridge,
Gowshala Road, Mahadevpura,
Bangalore - 560048
Contact Number: 9731493084
Time: 10:00 AM to 6:00 PM
Monday till Saturday except public or any other holidays
Email: info@experient.co.in