Experiment Science Labs India Private Limited, bearing CIN: U85500KA2023PTC171496, is a private limited company incorporated under the provisions of the Companies Act, 1956, with its registered office at 60, Purva Parkridge, Gowshala Road, Mahadevpura, Bangalore—560048 (hereinafter referred to as "ESLIPL").
By accessing, using or creating an account on websites owned by ESLIPL, you acknowledge and warrant that this policy document was carefully read in its entirety by you and understood and that this policy document is contractual and not mere recital and as sufficient consideration for the same, ESLIPL may not have given you access to any of its websites or services or any application, tool or service connected therewith, should you have not accepted to comply with, or be governed with, in totality with this policy document.
DELIVERY POLICY OF ESLIPL
Date of implementation: 13/02/2019
ESLIPL may use its own resources or contract with a third-party courier and logistics support provider to deliver the consignment to you. At our sole discretion, all purchases are shipped from our own or third-party warehouses anywhere in India.
1. DELIVERY TIMELINES:
We endeavour to deliver the products purchased by you within seven (7) business days for metro cities and within fifteen (15) business days for non-metro cities from receipt of order and payment confirmation, depending on the location selected for delivery, on a best-effort basis.
Order deliveries will be made by our enlisted third-party courier and logistics support provider or India Post services, usually between reasonable working hours from Monday to Saturday. There may be an additional delay in case of a national holiday or any other unforeseeable reason not controllable at the end of either ESLIPL or enlisted third-party courier and logistics support providers.
2. ACCEPTANCE:
The package shall need to be signed upon delivery. We take no responsibility for packages signed by an alternate person other than the person ordering the product at the address indicated at the time of the order. Our authorised logistics support provider may require you to provide a government-issued identity card for verification.
Since the transactions are authorized by the cardholder, we are not responsible for incorrect addresses provided when placing the order.
3. CLAIMS:
All claims, if any, for shortage/damage of the product received must be reported to Customer Care with your Order No. mentioned on the invoice as a reference within seven (7) days of receiving the package. If the package is already opened, tampered, or damaged, then you are obligated to highlight the same to the concerned logistics support provider and refuse acceptance along with the appropriate reason mentioned by you in the Proof of Delivery copy.
4. DELIVERY ATTEMPTS:
The logistics support provider will make two attempts to deliver the package. If the delivery address mentioned while placing the order by you is locked or if the nominated recipient is unavailable, the shipment will be treated as undeliverable, and the logistics support provider will initiate the return of the package to the consignor. If such returned packages are to be redelivered, you will be charged an additional INR 2500/- whichever is higher towards the additional freight cost.
5. FORCE MAJEURE EVENT:
ESLIPL shall not be liable for any failure and/or delay on their part in performing any of the delivery obligations and/or for any loss, damage, costs, charges, and expenses incurred and/or suffered by you by reason thereof if such failure and/or delay arose as a result of a Force Majeure Event.
6. AMENDMENTS AND REVISIONS:
ESLIPL reserves the right to make changes to its Delivery Policy at any time at its discretion. Such policy and process may be subject to amendment and updating without notice. All amended terms automatically take effect as and when they are posted and ESLIPL may in its sole discretion announce any material changes to this Delivery Policy through e-mail to existing users where they have disclosed their e-mail addresses to ESLIPL.
If any part of this policy document is deemed invalid, void, or for any reason unenforceable as per Indian law, that particular part will be deemed severable. It will not affect the validity and enforceability of the remaining parts of the policy document.